Privacy Policy
Last Updated: December 2025
Effective Date: December 1, 2025
Website: www.comfortzone.com
1. Introduction
Comfort Zone ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to book virtual consultations with freelancers.
By accessing or using our Site, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked to a particular consumer or device ("Personal Information").
2.1 Information You Provide to Us
- Account Registration: Name, email address, phone number, and password.
- Transaction Data: Billing address and payment confirmation details. We do not store full credit or debit card numbers. Payments are processed by PCI-DSS compliant providers such as Stripe or PayPal.
- Consultation Details: Notes, files, or images you upload for your consultation.
- Communications: Correspondence with Customer Service or chat logs with Freelancers.
2.2 Information We Collect Automatically
- Usage Data: Pages visited, time spent, and click activity.
- Device Data: IP address, browser type, operating system, and device identifiers.
- Cookies and similar tracking technologies.
3. How We Use Your Information
- Service Delivery and account management.
- Communication regarding bookings, updates, and security notices.
- Customer support and inquiries.
- Fraud prevention and platform security.
- Legal and regulatory compliance.
4. Sharing Your Information
We do not sell your personal information. We may share data in the following cases:
- With Freelancers: Your name and relevant consultation details are shared to conduct the session.
- With Service Providers: Trusted vendors assisting with payments, email delivery, and hosting services.
- For Legal Obligations or valid government requests.
- During mergers, acquisitions, or asset transfers.
5. Data Retention
- Account data is retained while your account remains active.
- Transaction records are retained for at least 7 years for tax and accounting compliance.
- Marketing data is retained until you opt out.
6. Security of Your Data
We implement administrative, technical, and physical safeguards including SSL encryption and restricted access controls. However, no method of transmission over the Internet is completely secure.
7. International Data Transfers
Comfort Zone is a U.S.-based company. If you access our services from outside the United States, your information may be transferred to and processed in the U.S.
8. Your Privacy Rights
- Right to Access your personal data.
- Right to Correct inaccurate information.
- Right to Request deletion under certain conditions.
Requests can be submitted to hello@comfortzone.com.
9. California Residents (CCPA & CPRA)
California residents have additional rights including the right to know, delete, correct, and opt out of data sharing for advertising purposes.
Our Site does not currently respond to Do Not Track (DNT) signals.
10. Children’s Privacy
Our services are not intended for children under 13 (or 16 where applicable). We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
Comfort Zone Privacy Compliance Officer
Address: 8 The Green Suite B, Dover, DE 19901
Phone: 1-202-800-7298
Email: hello@comfortzone.com
Last Updated: December 2025